Shipping & Pick Up
1. Where does my order ship from?
All orders are shipped from Toronto, Ontario in Canada.
2. Can I pick up my order if I'm located in the Greater Toronto Area?
You can pick up your order if you’re located in the GTA at COCONUT: 4630 Kingston Road Unit 5, Toronto M1E 4Z4, Canada. Pick up hours are ONLY on Saturdays from 12:00pm to 2:00pm until further notice
Due to COVID-19 and the most recent restrictions we will only offer curbside pick up on Saturdays from 12:00pm to 2:00pm. You will receive a pick up confirmation when you're order is ready.
3. How long does it take to process an order?
It can take 1 to 3 business days (excluding weekends and holidays) to process an order, most orders are processed within 24 hours of purchase.
4. How long does shipping take?
Once your order has been processed it can take 1 to 10 business days to ship orders from Canada. If you are in the US, UK or shopping from an international country please note that it can take up to 3 to 10 business days to receive your order. Please note that there may be delays due to COVID-19.
5. Can I change my delivery address after I purchased my product?
No you cannot change your address once your order has been processed.
6. What happens when my item is returned to sender?
If your item is returned to sender you may have entered an invalid or incorrect address. If you live in an apartment, unit or suite please ensure that you enter the correct number to avoid any problems. There will be a $25 CAD reshipping fee to reship your order, you will be invoiced for this charge via email. Please email email@example.com to resolve this issue.